Question 1

What happens after the trial?

Accepted Answer

You choose a plan or the site becomes read-only. Your data remains untouched.

Question 2

Can I keep my version forever?

Accepted Answer

Yes. Truetask operates on a perpetual license. No subscription required to keep it running.

Question 3

How many users can I have?

Accepted Answer

Unlimited. Truetask has zero per-seat fees.

Question 4

What is the refund policy?

Accepted Answer

After purchasing a license, you have 14 days for a full refund — no questions asked. The 45-day free trial does not require payment.

Question 5

What support is included?

Accepted Answer

Pro includes one year of email support with a 48-hour response time. Enterprise includes one year of priority email support with a 24-hour response time. Teams does not include email support — documentation and self-serve resources are provided. After the first year, Pro and Enterprise customers can renew support at a reduced rate.

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