Support

How can we help?

Browse common questions below, or reach out and we'll help you get set up.

Email support

Getting started

Pick a workspace name, choose a region, and you're in. Your workspace is ready in minutes, there's nothing to install, and no credit card is required. The free plan is a full hosted workspace, not a time-limited trial. New boards start from a template gallery — twelve curated templates or your own — with a setup wizard you can re-run later to reshape any board.

Sign-in is passwordless. Enter your email and we send you a one-time code — enter it and you're in. No passwords to remember or reset.

Each workspace lives at its own address, <slug>.truetask.app. When you create it you choose where your data is stored: a US region or an EU region.

No. Truetask is a hosted cloud service you open in the browser. We operate the workspace infrastructure so your team can start without installing or maintaining servers.

Plans & billing

A full hosted workspace with core boards and views, notes, forms, time tracking, dependencies, milestones, basic automations, managed AI credits, and MCP access. No credit card is required. Current limits are shown on the pricing page.

Pro adds advanced automation actions, OAuth/OIDC sign-in, uncapped API tokens, and larger allowances. Team adds groups, timesheets, Overseer — the all-agents activity view — plus audit, session management, and saved webhooks. Enterprise adds agent-loop automation nodes, in-app AI chat, advanced identity and audit controls, retention policies, and dedicated infrastructure. Current pricing comes from the live catalog.

Yes. Upgrade or cancel whenever you like; paid plans are billed per user. You can export your full workspace to JSON at any time, on any plan, so you're never locked in.

Connect a compatible agent or client through MCP, assign it a prepared task, and let it work through a structured run. The team can follow steps, answer questions, inspect evidence, and approve or return the result.

Your data & privacy

Always. A full JSON export of your workspace is available at any time, on every plan. Your data is yours. Export it whenever you want, no approval needed.

Workspace data can be exported when you need it. Notes also support Markdown export and list data can be exported as CSV, giving the team practical, readable copies of its work.

In the region you pick when you create your workspace, US or EU, and it stays there. Once you've signed in, an idle free workspace just sleeps — we don't delete active workspaces. Workspaces that are created but never signed into are cleaned up after a few days.

Technical

MCP access is available on every plan for compatible external agents and clients. Managed Truetask AI credits support in-product assists. Enterprise adds agent-loop nodes inside automations.

Yes. Truetask includes a visual automation builder with project, schedule, Git, HTTP, email, and AI nodes. Exact node availability and limits vary by plan.

Yes. Import from Trello, Asana, Jira, Notion, Linear, GitHub, or Todoist to bring your existing projects and tasks across. The import dialog shows exactly what maps before anything is written.

Yes. API tokens are included from the Free plan, and paid plans remove the cap. Truetask also provides signed outbound webhooks and a broad MCP surface for agent integrations.

Still need help?

Email us anytime. We usually reply within 1–2 business days, and Team plans include priority support.

[email protected]