Truetask — Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the products and services provided by Truetask ("the Company," "we," "us," or "our"), including hosted Truetask cloud workspaces provisioned under truetask.app or another domain we assign ("Cloud Workspaces"), the self-hosted Truetask software, the Client Portal at portal.truetask.dev, the marketing site at truetask.io, the documentation sites at docs.truetask.io and setup.truetask.io, and the demo instance at demo.truetask.io (collectively, the "Services").

By creating an account or workspace, downloading the software, or otherwise using any of the Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

These Terms, together with the Software License Agreement (which governs self-hosted deployments) and the Privacy Policy, constitute the entire agreement between you and the Company regarding the Services.

2. Eligibility

2.1. The Services are intended for business use. You must be at least eighteen (18) years of age to create an account or workspace.

2.2. By using the Services, you represent and warrant that you meet these eligibility requirements and that the information you provide during registration is accurate and complete.

3. Accounts and Workspaces

3.1. Creating a Cloud Workspace requires a workspace name and a valid email address. Creating a Client Portal account requires accurate and complete information, including your name and email address.

3.2. You are responsible for maintaining the confidentiality of your credentials, sign-in links, API tokens, and MCP credentials, and for all activities that occur under your account or workspace.

3.3. The first user of a Cloud Workspace is its owner. The owner is responsible for managing member access and for the activity of all workspace members.

3.4. If you suspect unauthorized access, you must notify us immediately at [email protected]. The Company reserves the right to suspend or terminate accounts that contain false or misleading information.

4. The Services: Two Ways to Run Truetask

4.1. Cloud Workspaces. The Company provisions and operates a dedicated, isolated Truetask instance for your workspace in the hosting region you select (currently the United States or the European Union). We are responsible for the hosting, availability efforts, and platform maintenance of Cloud Workspaces as described in these Terms. Your use of Cloud Workspaces is governed by these Terms; the Software License Agreement does not apply to Cloud Workspaces.

4.2. Self-Hosted Deployments. The software may also be deployed on your own infrastructure using Docker Compose, in which case it runs entirely on your servers and the Company does not host, manage, or have access to your instance. Self-hosted deployments are governed by these Terms and by the Software License Agreement, which is incorporated by reference. You are solely responsible for the installation, configuration, maintenance, security, and backup of a self-hosted deployment.

4.3. The Company provides documentation at setup.truetask.io and docs.truetask.io to assist with deployment and usage of both models.

5. Cloud Plans and Subscriptions

5.1. Cloud Workspaces are offered on the plans published on the Company's pricing page (currently Free, Pro, Team, and Enterprise). Each plan's features, usage limits, and prices are stated on the pricing page at the time of purchase and form part of these Terms.

5.2. Paid cloud plans are subscriptions billed per user seat, on a monthly or annual cycle. Certain plans have a minimum number of billed seats, as stated on the pricing page.

5.3. Subscriptions renew automatically at the end of each billing cycle until cancelled. You may add seats, remove seats, upgrade, or downgrade through the Client Portal or billing settings; changes take effect as described at the point of change.

5.4. Plan features and limits (such as storage, active automations, included AI credits, and MCP credentials) are enforced by the platform. The Company may revise plans and pricing for future billing cycles; price changes for an existing subscription will be notified at least thirty (30) days in advance and take effect at the next renewal.

5.5. Exceeding plan limits may result in the affected feature being restricted until usage returns within the limit or the plan is upgraded. The Company will not delete Customer Content as a means of enforcing plan limits.

6. Free Plan and Trials

6.1. Free Plan. The Free cloud plan is a fully functional workspace subject to the limits stated on the pricing page. It is free of charge and does not require a credit card.

6.2. Hibernation. A Free workspace that remains inactive for a period of time (currently approximately two days) is hibernated to conserve resources. A hibernated workspace is woken automatically on the next visit. Hibernation does not delete or alter Customer Content.

6.3. No deletion for inactivity. The Company does not delete Free workspaces or their Customer Content due to inactivity alone. Any change to this policy will be a material change to these Terms, subject to the notice requirements in Section 25.

6.4. Cloud trial. Hosted workspaces may trial the Team plan free for fourteen (14) days, without a credit card. At the end of the trial, the workspace reverts to its prior plan unless a subscription is purchased; Customer Content is preserved.

6.5. Self-hosted trial. A time-limited self-hosted trial license with full features is available as described in the Software License Agreement.

7. Self-Hosted License

7.1. The self-hosted edition is offered as a single license tier that includes all features of the Software, for a one-time fee of five thousand United States Dollars ($5,000) per production instance, unless otherwise stated on the pricing page or in a written order.

7.2. The self-hosted license is perpetual, covers unlimited users on one (1) production instance, and includes one (1) year of software updates and one (1) year of priority email support from the date of purchase. Additional development, testing, and staging instances are permitted without an additional license.

7.3. The full terms governing self-hosted use, including the update window, renewal of updates, license verification, and restrictions, are set forth in the Software License Agreement.

8. Payment and Taxes

8.1. Payments are processed through Stripe. By making a purchase, you also agree to Stripe's terms of service. The Company does not store full payment card details.

8.2. All fees are stated in United States Dollars (USD) and are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction.

8.3. If a subscription payment fails, the Company may retry the charge and will notify you. If payment is not received within a reasonable period, the Company may downgrade the workspace to the Free plan or suspend paid features. Customer Content is not deleted as a consequence of payment failure; export remains available.

9. Cancellation and Refunds

9.1. Cloud subscriptions. You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period; the workspace then reverts to the Free plan (subject to Free plan limits) or may be deleted at your request. Except where required by law, fees already paid are non-refundable and no prorated refunds are issued for partial billing periods.

9.2. Self-hosted license. The Company offers a fourteen (14) day money-back guarantee from the date of a self-hosted license purchase. To be eligible, you must uninstall the software and confirm that all copies have been removed from your infrastructure. Requests after the fourteen (14) day period are evaluated case by case at the Company's sole discretion.

10. Customer Content and Data Ownership

10.1. "Customer Content" means all data created, stored, or managed in your workspace or instance, including tasks, projects, notes, files, comments, forms and form submissions, time entries, and audit logs.

10.2. You own your Customer Content. The Company claims no ownership rights over Customer Content.

10.3. For Cloud Workspaces, you grant the Company a limited, non-exclusive license to host, store, process, transmit, and display Customer Content solely as necessary to provide and secure the Services, to comply with law, and as otherwise instructed by you. The Company does not sell Customer Content, does not use it for advertising, and does not use it to train machine-learning models.

10.4. Export. A full export of your workspace (JSON for workspace data, Markdown for notes) is available at any time, on every plan, through the application.

10.5. Region. Cloud Workspace content is stored in the hosting region selected at workspace creation. Limited account, billing, and operational metadata may be processed outside that region as described in the Privacy Policy.

10.6. The Company's personnel do not access Customer Content except (a) with your permission for support purposes, (b) as necessary to maintain or secure the Services, or (c) where required by law.

10.7. For self-hosted deployments, all Customer Content remains on your infrastructure; the Company has no access to it, as described in Section 4.2 and the Privacy Policy.

11. Acceptable Use

11.1. You shall not use the Services to:

(a) store, publish, or distribute content that is unlawful, infringing, defamatory, or that you do not have the right to use;

(b) distribute malware or other harmful code, or attempt to gain unauthorized access to any system or data;

(c) send unsolicited bulk messages, or use forms, email actions, automations, or notifications to spam or harass any person;

(d) probe, scan, overload, or disrupt the Services, circumvent usage limits, or abuse free plans or trials (for example, by creating workspaces in bulk);

(e) resell, rent, or operate the Cloud Workspaces as a service bureau for third parties without the Company's written consent;

(f) violate any applicable law or regulation.

11.2. The Company may remove content or suspend workspaces that it reasonably believes violate this Section, with notice where practicable.

12. AI Features

12.1. Managed AI. Cloud plans include a monthly allowance of managed AI credits. When you use managed AI features, the relevant content of your request is transmitted to third-party AI infrastructure providers acting on the Company's behalf solely to generate the response. Such content is not used by the Company to train models.

12.2. Bring-your-own AI. Where the product allows you to connect your own AI provider or endpoint, data submitted through that connection is governed by your agreement with that provider, not by these Terms.

12.3. AI-generated output is produced automatically and may be inaccurate. You are responsible for reviewing AI output before relying on it. AI features may be subject to plan gating and fair-use limits.

13. API, MCP, and Integrations

13.1. The Services expose programmatic interfaces, including a REST API, webhooks, and an MCP server. API tokens and MCP credentials are scoped and are your responsibility to safeguard and rotate.

13.2. Actions taken through your tokens or MCP credentials, including actions taken by AI agents you connect, are attributed to you.

13.3. The Company may apply reasonable rate limits and may suspend tokens or credentials that present a security or stability risk.

13.4. Third-party services you connect (including AI assistants and webhook receivers) are governed by their own terms.

14. Software Updates

14.1. Cloud Workspaces are updated by the Company on a rolling basis; no action is required from you.

14.2. Self-hosted update entitlements (the one-year update window, renewals, and major-version upgrades) are governed by the Software License Agreement.

15. Support

15.1. Documentation and self-serve resources are available to all customers at no additional cost.

15.2. Paid cloud plans include email support; Team and Enterprise plans receive priority handling. The self-hosted license includes one (1) year of priority email support from the date of purchase, renewable as published on the Company's website.

15.3. Support covers questions about product functionality, installation, and configuration. Support does not cover issues arising from your infrastructure, third-party integrations not provided by the Company, or modifications you have made to the software.

15.4. Support requests should be directed to [email protected].

16. Service Availability

16.1. The Company will use commercially reasonable efforts to maintain the availability of Cloud Workspaces, the Client Portal, the marketing site, and the documentation sites.

16.2. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond the Company's reasonable control. The Company does not guarantee uninterrupted or error-free operation and, except as expressly agreed in a separate written agreement (for example, an Enterprise service-level agreement), no uptime commitment is made.

16.3. The Company makes no representations regarding the uptime, availability, or performance of your self-hosted instance. You are solely responsible for your own infrastructure.

17. Demo Instance

17.1. The demo instance at demo.truetask.io is provided for evaluation purposes only. It uses shared access and its contents are reset periodically.

17.2. Do not enter personal, confidential, or sensitive data into the demo instance. The Company is not responsible for any data entered into the demo.

18. Suspension and Termination

18.1. By You. You may stop using the Services, cancel subscriptions, or delete workspaces at any time. A perpetual self-hosted license survives termination of your account, subject to continued compliance with the Software License Agreement.

18.2. By the Company. The Company may suspend or terminate access to the Services for material breach of these Terms, for legal compliance, or to address a security risk. The Company will make reasonable efforts to provide notice and an opportunity to cure before termination, except in cases of egregious or repeated violations or where prompt action is required.

18.3. Effect on Cloud Workspaces. Following termination or deletion of a Cloud Workspace, the Company will make Customer Content available for export for at least thirty (30) days, except where the law requires otherwise or the termination resulted from unlawful content. After the export window, Customer Content is scheduled for deletion as described in the Privacy Policy.

18.4. Effect on Portal accounts. Upon termination of a Client Portal account, you lose access to the Portal, including software downloads and license management. A perpetual license to software already installed remains in effect, provided you remain in compliance with the Software License Agreement.

19. Intellectual Property and Feedback

19.1. The Truetask software and Services, including all code, documentation, designs, trademarks, and other materials, are and remain the exclusive property of the Company. Nothing in these Terms conveys any ownership interest in the software or Services to you.

19.2. The Company reserves all rights not expressly granted in these Terms and the Software License Agreement.

19.3. You may provide feedback, suggestions, or feature requests. You agree that the Company may use such feedback without restriction or obligation to you.

20. Disclaimer of Warranties

20.1. THE SERVICES AND SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

20.2. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.

20.3. FOR SELF-HOSTED DEPLOYMENTS, YOU ACKNOWLEDGE THAT THE SOFTWARE RUNS ON YOUR INFRASTRUCTURE AND THE COMPANY IS NOT RESPONSIBLE FOR THE SECURITY, AVAILABILITY, OR INTEGRITY OF YOUR DEPLOYMENT.

21. Limitation of Liability

21.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

21.2. THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR, IN THE CASE OF A SELF-HOSTED PERPETUAL LICENSE, THE LICENSE FEE PAID.

21.3. THE COMPANY IS NOT LIABLE FOR ANY DATA LOSS, CORRUPTION, OR SECURITY BREACHES OCCURRING ON YOUR SELF-HOSTED INFRASTRUCTURE.

22. Indemnification

22.1. You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

(a) your use of the Services or the software in violation of these Terms;

(b) your breach of these Terms or the Software License Agreement;

(c) your violation of any applicable law or regulation;

(d) Customer Content, including any claim that Customer Content infringes the rights of a third party;

(e) any claim by a third party related to your use of the software or Services.

23. Governing Law and Dispute Resolution

23.1. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.

23.2. Good-Faith Resolution. In the event of any dispute arising out of or relating to these Terms, the parties shall first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days.

23.3. Binding Arbitration. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Miami, Florida, in accordance with the rules of the American Arbitration Association, before a single arbitrator whose decision shall be final and binding.

23.4. Exceptions. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

23.5. Class Action Waiver. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

24. Government Customers and Export Controls

24.1. If you are a government entity, certain standard procurement terms and regulations may apply; the Company is willing to negotiate modified terms upon request at [email protected].

24.2. The software does not contain encryption algorithms subject to United States export controls beyond standard TLS/HTTPS. You are responsible for complying with all applicable export control laws, and you represent that you are not located in any country subject to comprehensive U.S. trade sanctions and are not on any U.S. government restricted party list.

25. Modifications to These Terms

25.1. The Company reserves the right to modify these Terms at any time. We will provide at least thirty (30) days' advance notice of material changes by email or through the Services.

25.2. Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms.

25.3. If you do not agree with the modified Terms, you must stop using the Services. You may export your Customer Content before doing so, and a perpetual self-hosted license remains in effect under the Software License Agreement.

26. Miscellaneous

26.1. Entire Agreement. These Terms, together with the Software License Agreement and the Privacy Policy, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings.

26.2. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

26.3. Waiver. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

26.4. Assignment. You may not assign or transfer these Terms or your rights hereunder without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

26.5. Force Majeure. Neither party is liable for failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, internet disruptions, or pandemics; this does not excuse your payment obligations for Services already provided.

26.6. Notices. All notices under these Terms shall be sent to the email address associated with your account or workspace. Notices to the Company should be sent to [email protected].

27. Contact

If you have questions about these Terms, please contact us at:

Miami, Florida, USA

Email: [email protected]

Website: https://truetask.io